{"id":11,"date":"2026-01-25T13:13:45","date_gmt":"2026-01-25T06:13:45","guid":{"rendered":"https:\/\/bophutdiving.com\/en\/?page_id=11"},"modified":"2026-04-24T16:11:34","modified_gmt":"2026-04-24T09:11:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bophutdiving.com\/en\/refund_returns\/","title":{"rendered":"Bophut Diving Company Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-large-font-size\">Bophut Diving company policy.<\/h1>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Payment Conditions<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-e31cb54e7d3dbe57dc094171b8f3a432\">To qualify for our discounted early booking rate, a refundable deposit of 2,500 THB is required. The deposit is fully refundable provided the reservation is canceled at least 48 hours before the start of the program.<br>To secure a valid reservation, the deposit must be received no later than 18 hours before the scheduled tour or course.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Payment Methods<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-44311433837220df56fba1be64b0bd78\">We accept payments via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-d50132fe8eead9e236e053a6c4250e18\"><strong>WISE.com <\/strong>payment gateway<\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-ee5083a0891dbcf423cc5025ecade852\"><strong>Revolut<\/strong> payment gateway <\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-4f8d2493400e2990990284f1cacd00ae\">EU, US, Thai bank transfer<\/li>\n<\/ul>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-edad88fb82500125ce7cf986e0a64200\">In exceptional cases, cash payment on site may be accepted, provided it is made at least 18 hours prior to the tour.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Early Booking Rate<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-d8f0176879e0cb27718e02906d12b71e\">The early booking rate applies to guests who complete their reservation online and pay the required deposit <strong>at least 14 days before<\/strong> the start of the dive trip or dive course. The remaining balance for the diving program is due on the first day of the program.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-regular-font-size wp-elements-24d04cdd749549c1adf85e6d19507158\">Advance Reservations Without Deposit<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-0b0b2e0316ec0d54c59af7fb812fcb1c\">Guests who make an online advance booking without paying a deposit must arrange payment of a 2,500 THB deposit per person, per day, no later than 18 hours before the program begins. The remaining balance is payable on the first day of the program. All the reservations will be canceled automatically without deposit payment!<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Dive Destinations &amp; Weather Conditions<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-d74042e0e8785ce7e5f82f04371872ca\">Dive destination schedules are subject to change without prior notice due to weather conditions and safety considerations.<br>If Bophut Diving Center anticipates in advance that weather conditions may prevent access to the scheduled dive destination, guests will be notified as soon as possible and given the option to reschedule the dive or cancel for a full refund.<br>Bophut Diving Center can not be held responsible for unforeseen adverse weather conditions, including rough seas or reduced visibility.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Waiver of Liability<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-3aebe9523362b20e5113a48023cbb912\">All divers are required to read, complete, and sign a <a href=\"https:\/\/bophutdiving.com\/pdf\/10077_BoatRelease_501_FF.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>Travel and Excursions Liability Release and Assumption of Risk<\/strong><\/a> agreement before any diving services are provided. Guests are encouraged to review this agreement with legal counsel or family members prior to booking.<br>Additional waivers may be required for divers participating in training programs, in accordance with PADI or IFDI course requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Diver Certification &amp; Equipment<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-b0578e26a6a9427067e83b2b3e4e14eb\">Only certified divers may participate in scuba diving activities, unless enrolled in a recognized training program and under the direct supervision of a certified instructor.<br>All divers accept full responsibility for their own actions and equipment.<br>Divers may use their own equipment or rent equipment from Bophut Diving. Regardless of ownership, all divers must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-7df8adc0f22cb68a4c00139923dde047\">Inspect their equipment before every dive<\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-8a3a9deafb798c3e26a535e5fcbc6592\">Ensure proper functioning of all gear<\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-7d6c3c552502ae776c810ebab2ae6c56\">Have a dive plan that accounts for potential in-water equipment failure<\/li>\n<\/ul>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-875f941b0018565e0f2920e39f3d77cd\">Divers acknowledge that all equipment is subject to failure and must be prepared to respond appropriately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Responsibility &amp; Liability<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-47197da3ca81187f720a53ec81a78806\">Bophut Diving, including its officers, employees, agents, and contractors, shall not be held liable for any injury, loss, accident, damage, delay, omission, irregularity, or non-performance related to these services.<br>Guests understand and accept all risks associated with activities including, but not limited to, scuba diving, snorkeling, boating, swimming, air travel, and ground transportation.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-cde727e301882809c85dd9a302d94fb8\">Unsafe, illegal, or irresponsible behavior will not be tolerated, as it endangers fellow divers and the wider diving community.<br><br><strong>For safety reasons, sitting in the front section of the speedboat is not allowed. This area can be dangerous due to strong up-and-down motion when the boat is traveling over waves.<br>If you choose to sit there despite this rule, Bophut Diving cannot accept responsibility for any injuries. Please note that our insurance does not cover incidents resulting from failure to follow this safety guideline.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-regular-font-size wp-elements-77485d0e718fca7d79ed22272f7fd723\">Transfers<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-7c219ab5f863d9f2bf6de19c11652587\">Hotel pickup and drop-off services are available at an additional cost:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-58440aa40221051b2a01b444a43c6ba3\">300 THB per day (round trip) per day from areas including <strong>Bophut, Bang Rak, Choeng Mon, and Chaweng<\/strong><\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-fd29bc48697e872ec7daa52d9d35c880\">600 THB per day from areas like <strong>Lamai or Mae Nam<\/strong><\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-af1ca99fa582510c163f16459085ee53\">900 THB per day per for <strong>Bang Por, Nathon, Baan Taling Ngam, Thong Krut, Bang Kao, and Hua Thanon<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-b51247b231d87cd3b16920eae2ac8068\">We will include Transfer fees for courses for groups of 3 or more persons.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Lost or Damaged Equipment<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-c62e62d681a55c876bd4adf3f1a26523\">Any equipment that is <strong>lost or damaged due to improper or irresponsible use<\/strong> by a guest will be charged at the <strong>wholesale replacement cost<\/strong> of the item.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-foreground-color has-text-color has-link-color has-regular-font-size wp-elements-578692a1e6d33a533d856dc27ed91a82\">Full Refunds<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-4ba26d2477b8c1ef6d58f6d4b07c5f9d\">A <strong>full refund<\/strong> will be provided in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-3c8f31f15ac9a1905bcaf9ea8d756d33\">The guest cancels more than <strong>48 hours before<\/strong> the scheduled start of the dive trip or course.<\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-4aae72d64f3a68c50476bf16df9a1954\">The dive trip or course is cancelled by <strong>Bophut Diving <\/strong>due to weather conditions (as outlined below) or for any other reason.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Weather Conditions<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-e0129d7e9a86a464ca9bd11f01fc6432\">If weather conditions on the day of your dive trip or during the open water dives of a course prevent a safe and enjoyable experience, you will be informed of the cancellation or offered the option to reschedule for another day.<br>Please note that light rain without strong winds or large waves does not affect diving safety or enjoyment, and therefore dive trips will not be cancelled under these conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">No Refunds<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-f9469f091b1853c2f8bee45392da2856\">Refunds will <strong>not<\/strong> be issued in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-390f3a416592f80790f2f9f38fe11874\">The guest does not arrive at the scheduled start time of the dive trip or course.<\/li>\n\n\n\n<li class=\"has-foreground-color has-text-color has-link-color wp-elements-7b6b1b9db7a7afae6035fee21a42284d\">The guest cancels within <strong>48 hours or less<\/strong> prior to the scheduled start of the program.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Diving Course Refunds (Unused Portions)<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-1c97eaa1d9252fdee60fd0dfed6f5c09\">For <strong>multi-day diving courses<\/strong>, guests may cancel without penalty at the end of any course day. A full refund will be issued for the <strong>unused portion<\/strong> of the course that has not yet been completed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Final Notes<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-8082b6e92df14bbeb16baf3d8dda0aec\">The guidelines above represent a <strong>worst-case scenario<\/strong>. Bophut Diving will always make every reasonable effort to minimize cancellation or amendment costs. Each case is reviewed individually by our European management team to determine whether special circumstances justify a full refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-regular-font-size\">Need help?<\/h3>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-68eecee2fc0bdf7ec00627dab7952e8e\">Contact us at <a href=\"mailto:info@bophutdiving.com\">info@bophutdiving.com<\/a> for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bophut Diving company policy. Payment Conditions To qualify for our discounted early booking rate, a refundable deposit of 2,500 THB is required. The deposit is fully refundable provided the reservation is canceled at least 48 hours before the start of the program.To secure a valid reservation, the deposit must be received no later than 18 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"bophut-diving-contact-page","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":10,"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1233,"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/1233"}],"wp:attachment":[{"href":"https:\/\/bophutdiving.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}